AYKA Privacy Policy
This policy explains how AYKA collects, uses, stores, shares, and protects personal, professional, technical, and health-related information of patients, experts, doctors, clinics, and establishments.
Privacy Summary
AYKA is committed to protecting user privacy and handling personal and health-related data responsibly while delivering healthcare and SaaS-based platform services.
Introduction
This Privacy Policy explains how AYKA collects, uses, stores, and protects personal and health-related data of users including patients, doctors (“Experts”), and clinics (“Establishments”).
The AYKA platform is owned and operated by AYKA CLYVORA PRIVATE LIMITED (CIN: U62099UP2025PTC223390).
Information We Collect
We may collect the following information:
Personal Information
- Name, phone number, and email.
- Address and location details.
Professional Information
- Qualification and registration details.
- Clinic information.
Health Information
- Medical history.
- Prescriptions.
- Consultation details.
Technical Data
- IP address.
- Device and browser details.
- Usage data.
How We Use Information
We use data to:
- Enable consultations and bookings.
- Provide SaaS tools and services.
- Process payments.
- Improve platform performance.
- Send service-related communication.
Data Sharing
We may share data with doctors and clinics for consultations, payment gateways, technology and hosting partners, and legal authorities when required.
We do not sell personal data.
Data Security
We implement reasonable security measures to protect data, including:
- Secure servers.
- Access controls.
- Data encryption, where applicable.
Data Retention
- Data is retained as long as required for service delivery and legal compliance.
- Users may request deletion, subject to regulatory obligations.
User Rights
Users may:
- Access their data.
- Request correction.
- Request deletion, subject to applicable laws.
Cookies
AYKA uses cookies to improve user experience and analytics.
Third-Party Services
We are not responsible for third-party platforms linked to or integrated with AYKA.
Updates
This policy may be updated from time to time.
Contact
For privacy-related queries, please contact AYKA at support@aykacare.in.